Buyer protection

• Read the whole description and look at every photo.
• Use Ask the seller a question on the listing if anything is unclear. Answers are shown on the listing for everyone.
• Tap the seller's name to see their ratings, reviews, and past sales.
• For anything you can't afford to lose, pick the tracked box at checkout. Untracked envelopes are cheaper but come with no tracking or insurance.

• Ship within 3 business days after you pay, by USPS, to the address you entered at checkout.
• Add the tracking number on the listing when you chose a tracked box.
• Pack the item so it arrives in the condition described.
• Describe and photograph the item honestly, including any flaws.
• Answer you, and us, when there's a problem with the order.

It depends on what USPS tracking shows:

Significantly not as described means a real difference from the listing: the wrong item, a different year or variety, damage or flaws that weren't disclosed, a fake, or missing parts the listing included. Small differences in photo color or minor wear that the description mentioned don't count.

In that case the seller must give a full refund (item and original shipping) once you send the item back in the condition you received it. The seller pays the return postage. Keep the tracking number for the return.

Damaged in the mail: keep all the packaging and take photos right away. If it was packed poorly, it counts as not as described. If it was packed well, the seller or you can file a claim on the USPS insurance included with a tracked box.

Auctions are final. Sellers don't have to accept returns because you changed your mind or found it cheaper elsewhere, though a seller may agree to one. That's why it's worth asking questions before you bid.

1. Message the seller first. Most problems are fixed with one email.
2. If that doesn't work, open the listing and use Get help with this order within 14 days of delivery (or, if it hasn't arrived, within 14 days of when it was expected). Include dates, tracking, and photos if you have them.
3. We email you both, review what happened, and tell you what we decide.

A seller who doesn't ship, won't refund when this policy says they must, or misdescribes items can lose the ability to sell, or have their account closed. Problems are also reflected in ratings, which other buyers can see.

Because we don't hold the money, we can't force a refund. If a seller refuses one they owe, open a Goods and Services dispute with PayPal (PayPal's deadlines are longer than ours) and tell us so we can act on the seller's account.

This policy protects you too. Ship to the checkout address and add tracking, and you aren't responsible for a package USPS has lost or delayed. You never have to refund an item that wasn't sent back to you, or take returns for a change of mind. Describe flaws clearly and use the photos to show them, and not-as-described claims are rare.